TCG Digital - Brand Factory

Marketing Ticketing System

Objectives of Marketing Support Ticketing System

  • Support sales efforts with agility
  • Deliver more effective, professional and consistent content, campaigns and events
  • Ensure continuity of brand messaging and punch above our weight
  • Funnel all incoming requests through a defined process and workflow
  • Constrain ad-hoc requests and move from a reactive posture to deliberate intent
  • Prioritize and sequence marketing support activities
  • Extend bandwidth of nascent team
  • Track request types, fulfilment SLAs and report on activity
  • Continue to distil and organize winning, repeatable assets
  • Assist the organization in catapulting TCG Digital to the forefront of Enterprise Digital Transformation

Process of Ticket Creation

  • Point 1 - Login to the portal to create a new ticket:
    https://servicerequest.tcgdigital.com/marketing/
  • Point 2 - Once you click on the New Ticket tab it a form will appear, as mentioned
  • Point 3 - Select Items from the dropdown list and place the request. It will then reachallow the admin for allocation
  • Point 4 - You can check the status of the ticket by clicking on the green button
Step 3
Step 1
Step 2
Step 4

General Guidelines

  1. Please note the following SLA has been provided for the first draft only, which considers the number of business days.
  2. After the first draft, two iterations will be allowed. Stakeholders are requested to collate all critical pointers in one go and share with the marketing team during the feedback/review.
  3. The following business days have been considered factoring the time between the ‘day of start’ of the project and the first draft creation. The day of start will follow only when we get all inputs from the SMEs.
  4. During multiple project requests at a time from various stakeholders, the marketing team will have the discretionary power to queue them based on priority